If a payment fails
Updated 31 October 2026 · 2 minute read · Every server · By Exclsv Support
If a payment fails, HQ emails you and tries again over the next few days. Pay from Billing at any point and the server carries on.
What happens, day by day
- Day 0: the payment fails. You get an email, and the card is tried again over the next few days.
- Day 3: the server is suspended. Your files stay.
- Days 7 and 14: reminder emails.
- Day 17: the server is deleted. A final backup stays downloadable for 30 days.
Pay and get it back
- In HQ, open Billing and choose Pay and restore on the server.
- Pay with the card on file, or add a new one first under Payment methods.
- A suspended server comes back as it was.
If it doesn’t work
I don’t want the server any more
Cancel it from Billing and you owe nothing for it.
Still stuck? Ask on the Discord or email us.