Contact support
Updated 8 November 2026 · 1 minute read · Everyone · By Exclsv Support
Support 24/7. We reply within 2 hours from 08:00 to 23:00 and within 8 hours overnight (UK time).
A ticket in HQ
- Sign in to HQ and open Support.
- Choose New ticket, pick the server it’s about and say what happened.
Picking the server lets us see its status and plan. Staff only see its logs, console or files if you allow it, for as long as you choose.
Email us
If you can’t sign in or haven’t ordered yet, email the address on the Support page. A person answers it, the same as a ticket.
If it doesn’t work
Something is down for everyone
Check the service status page first. If it shows a problem, we’re already on it and post updates there.
Still stuck? Ask on the Discord or email us.